The improvement of the service of interactive voice response (IVR) in call center «142» of the Ministry of Labor and Social Protection continues.
Within this work, another service has already been automated through the voice menu - providing information on the current status of the application for a lump-sum payment for the birth of a child.
People who contacted to the "142" Call Center can get information in this direction by pressing the number three (3) after selecting the relevant service without connecting to the operator, both during business and non-business hours.
Before that, the Call Center «142» also automated the current status of applications related to targeted social assistance and disability assignment. In addition, the services of clarification of legislation on the rules for the registration of targeted social assistance, temporary disability benefits, old-age pensions and lump sum funeral allowance have been transferred into electronic format. That is, people who call to 142 can listen to the information about these application rules.
In the coming days, information on the current status of applications for a lump-sum benefit for pregnancy and childbirth, temporary disability benefits will be automated.
The main purpose of using IVR is to make it more flexible to respond to simple requests, frequently asked questions and calls that do not require direct help from the operator, and to provide electronic means for informing citizens about legislation on topics of interest. them through voice menu.
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