As a result of the improvements to the interactive voice response (IVR) service at the "142" Call center of the Ministry of Labor and Social Protection of Population, citizens can get acquainted with information covering the current period through certain announcements, both during working and non-working hours, without connecting to the operator.
Another innovation is the creation of an opportunity for citizens to receive information about relevant legislation through a voice menu.
Following the system's reconstruction, citizens can now listen to information about the application rules for targeted state social assistance, social benefits, and labor pensions via the voice menu.
It should be noted that after the launch of the IVR, the daily average number of requests received by the Call Center during working hours increased by 31%, exceeding 9.6 thousand. Additionally, during non-working hours, an average of 2.8 thousand applications were received through the IVR.
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