The average waiting time in queue has decreased twofold to 2 minutes 3 seconds.

One of the key factors in achieving citizen satisfaction at DOST Centers is ensuring the efficiency and promptness of service delivery.

• Compared to 2019, when the first DOST Center began operating, the average service delivery time at DOST Centers has decreased by 23 percent from 9 minutes 39 seconds to 7 minutes 25 seconds,
• while the average waiting time in queue has decreased twofold from 4 minutes 14 seconds to 2 minutes 3 seconds.

It should be noted that to date, 7 DOST Centers, 2 DOST branches, 2 DOST service points, and a “Smart DOST” service point have been commissioned in Baku and the regions.

During the past period, more than 4.2 million citizens have benefited from DOST services. The citizen satisfaction rate with these services stands at 98.8 percent.