An article was published on the website of the Singapore-based "GovInsider" organization, discussing the success of the e-government programs implemented in Azerbaijan's social sector in recent years and the DOST model. (https://govinsider.asia/intl-en/article/azerbaijans-journey-towards-proactive-e-services/)
Referring to an interview with Orkhan Salahov, Deputy Director of the DOST Digital Innovations Center under the Ministry of Labour and Social Protection of Population, the article emphasizes that more than 90% of the 160 services in the Ministry’s areas of activity have been digitized.
The article mentions the statistics of the e-services provided, noting that the Ministry's centralized electronic information system operates in integration with the e-systems of over 80 institutions, creating a “digital bridge” for continuous data exchange.
It is also highlighted that 56 proactive appointment services have been launched in recent years, and the importance of these services is emphasized. One of the DOST Digital Innovations Center's missions, and the most innovative, is to increase the number of proactive services.
The article draws attention to the ongoing digitalization process in the social sector and the Center’s goals regarding the implementation of artificial intelligence-based solutions. It also provides information about the DOST model, noting that services related to labour, employment, and social protection are provided through a "single-window" at DOST centers.
"GovInsider" is a broad platform that promotes innovations in the public sector. The organization presents transformations in the public sector through a single platform, introducing best practices internationally and encouraging their widespread adoption.
